Setanta Sadness

We have an ongoing issue trying to cancel our Setanta subscription on Sky Plus. We phoned and were told we had to phone back when the cancellation department was open. We said no - we're telling you, we cancel. And we're not paying any more fees - we were told we would have the credit controllers after us and we'd be blacklisted.

We e-mailed and got an e-mail back saying we can't cancel by e-mail - even though you can subscribe online. We phoned again and after a half hour wait for the cancellation department they hung up on us. We phones Sky and asked them to deal with it - but they say they can't. Right now Setanta is not a company I would recommend and I repeat my plea to Sky to police their suppliers a lot better than they currently do.